Queuing theory: Why people hate waiting in lines

Posted on Tuesday, August 21st 2012 at 1:48 a.m.

So I know what you’re thinking… what’s so geeky about standing in line right?  Well queuing theory has been taking off as of late and with less and less people wanting to wait in line for anything, more studies and experiments have been taking place to determine in what ways are people willing to wait in a line and for how long before they get royally p*ed off.

The New York Times wrote an awesome must-read article about why lines are torture and provides some neat examples on ways certain industries are shortening line waits to make people happier.  It covers everything from the queuing masters (Disney) to how showing favoritism to someone in a queue line can get you stabbed.  I won’t spoil the article any further, but if you have a free moment… check it out and enjoy.  Let’s hope they can make the lines at PAX feel shorter while they’re at it.

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